Policies

Purchasing Policies & Restrictions

Purchases & Charges

  • Class package purchases are non-refundable
  • Merchandise may be returned in new condition within 7 days
  • Class packages under 10-classes cannot be shared or transferred; 10 class packages and higher may be shared between household members only.
  • Cycling shoes may be rented for $1

Cancelation Policy

  • Free cancelation window: If you reserve and then cancel prior to 2 hours before class time, you will not be charged for the class or incur a late cancel fee. Within 2 hours of class time, class cancelation is considered a "late cancel"
  • Late cancels will result in a forefeited class or late-cancel charge of $10 (monthly plan subscribers)
  • Cancel and rebooked classes later than the stated cancelation window will result in a forfeited class or $10 late-cancel fee.
  • As a courtesy to our valued guests, you will receive one "Get Out of Jail Free" card per month when a late cancel, rebook, or no-show will be forgiven if you call to let us know. Because... stuff happens, right?

Class Attendance Policies

  • Cycling classes with fewer than 3 reserved attendees 2 hours before class time are subject to cancellation.
  • Press Room classes (e.g. TRX, yoga and Pilates) with fewer than 2 reserved attendees 2 hours before class time are subject to cancellation.
  • In the case of a class cancellation by the studio, reserved attendees will be notified individually via email, and the class credited back to their account.
  • Walk-ins are welcome, but clients should check the class schedule prior to coming to confirm the class schedule status.

Monthly Plans

  • Expire at the end of each month based on the billing anniversary
  • Monthly plans require a credit card on file
  • Charges will be auto-deducted from your checking- or credit card account on file.
  • Monthly plans can be canceled with 7-days notice prior to next charge cycle as long as you are not within a commitment period.

Expiration Periods

  • Class packages have long expiration periods for your convenience. We want you to come and we never want you to lose money.
  • No Rush packages expire 6 months after purchase; Amp It UP packages expire 30 days after purchase. 
  • New Rider packages have different, clearly stated expirations
  • Monthly plans expire one month after activation and auto-renew on the monthly purchase anniversary.

New Rider Package Policies

  • Available to new studio guests only
  • May not be combined with any other promotional offer
  • Only one New Rider package per guest
  • May not be shared or transferred

Discount Eligibility

  • Proof of eligibility is kindly required, i.e. driver's license, student ID, work badge

Youth Guests (< 18)

  • A liability waiver must be signed by legal guardian
  • Must be at least 16 years of age to ride alone
  • Riders between 13-15 years of age, may ride accompanied by an adult
  • Must be at least 4'10" tall to safely ride our cycles

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