Purchasing Policies & Restrictions

Class package purchases are non-refundable
Merchandise may be returned in new condition within 7 days
Class packages under 10-classes cannot be shared or transferred; 10 class packages and higher may be shared between household members only.
Cycling shoes may be rented for $1

Free cancelation window: If you reserve and then cancel prior to 2 hours before class time, you will not be charged for the class or incur a late cancel fee. Within 2 hours of class time, class cancelation is considered a "late cancel"
Late cancels will result in a forefeited class or late-cancel charge of $10 (monthly plan subscribers)
Cancel and rebooked classes later than the stated cancelation window will result in a forfeited class or $10 late-cancel fee.
As a courtesy to our valued guests, you will receive one "Get Out of Jail Free" card per month when a late cancel, rebook, or no-show will be forgiven if you call to let us know. Because... stuff happens, right?

Cycling classes with fewer than 3 reserved attendees 2 hours before class time are subject to cancellation.
Press Room classes (e.g. TRX, yoga and Pilates) with fewer than 2 reserved attendees 2 hours before class time are subject to cancellation.
In the case of a class cancellation by the studio, reserved attendees will be notified individually via email, and the class credited back to their account.
Walk-ins are welcome, but clients should check the class schedule prior to coming to confirm the class schedule status.

Expire at the end of each month based on the billing anniversary
Monthly plans require a credit card on file
Charges will be auto-deducted from your checking- or credit card account on file.
Monthly plans can be canceled with 7-days notice prior to next charge cycle as long as you are not within a commitment period.

Class packages have long expiration periods for your convenience. We want you to come and we never want you to lose money.
No Rush packages expire 6 months after purchase; Amp It UP packages expire 30 days after purchase.
New Rider packages have different, clearly stated expirations
Monthly plans expire one month after activation and auto-renew on the monthly purchase anniversary.

Proof of eligibility is kindly required, i.e. driver's license, student ID, work badge

Policies