Policies

Purchasing Policies & Restrictions

Purchases & Charges

  • Class package purchases are non-refundable
  • Merchandise may be returned in new condition within 7 days
  • Cancelations made after the stated deadline will result in a forfeited class or a $10 late-cancel fee
  • Cancel and rebooked classes later than the stated cancelation window will result in a forfeited class or $10 late-cancel fee.
  • Class packages under 20-classes cannot be shared or transferred; 20 class packages and higher may be shared between household members only.
  • Cycling shoes may be rented for $1

Cancelation Policy

  • Free cancelation window: Over 12 hours from class time. Cancelation within 12 hours is considered a "late cancel"
  • Late cancels will result in a forefeited class or late-cancel charge of $10 (monthly plan subscribers)
  • As a courtesy to our valued guests, you will receive one "Get Out of Jail Free" card per month when a late cancel, rebook, or no-show will be forgiven if you call to let us know. Because... stuff happens, right?

Monthly Plans

  • Expire at the end of each month based on the billing anniversary
  • Monthly plans require a credit card on file
  • Charges will be auto-deducted from your checking- or credit card account on file.
  • Monthly plans can be canceled with 7-days notice prior to next charge cycle as long as you are not within a commitment period.

Expiration Periods

  • Class packages have long expiration periods for your convenience. We want you to come and we never want you to lose money.
  • Single-class and 5-class packs expire 6 months after activation; 10-class and greater packs expire one year after activation
  • New Rider packages have different, clearly stated expirations
  • Monthly plans expire one month after activation.

New Rider Package Policies

  • Available to new studio guests only
  • May not be combined with any other promotional offer
  • Only one New Rider package per guest
  • May not be shared or transferred

Discount Eligibility

  • Proof of eligibility is kindly required, i.e. driver's license, student ID, work badge

Youth Guests (< 18)

  • A liability waiver must be signed by legal guardian
  • Must be at least 16 years of age to ride alone
  • Riders between 13-15 years of age, may ride accompanied by an adult
  • Must be at least 4'10" tall to safely ride our cycles

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