Purchasing Policies & Restrictions

Class package purchases are non-refundable
Merchandise may be returned in new condition within 7 days
Cancelations made after the stated deadline will result in a forfeited class or a $10 late-cancel fee
Cancel and rebooked classes later than the stated cancelation window will result in a forfeited class or $10 late-cancel fee.
Class packages under 20-classes cannot be shared or transferred; 20 class packages and higher may be shared between household members only.
Cycling shoes may be rented for $1

Free cancelation window: Over 12 hours from class time. Cancelation within 12 hours is considered a "late cancel"
Late cancels will result in a forefeited class or late-cancel charge of $10 (monthly plan subscribers)
As a courtesy to our valued guests, you will receive one "Get Out of Jail Free" card per month when a late cancel, rebook, or no-show will be forgiven if you call to let us know. Because... stuff happens, right?

Expire at the end of each month based on the billing anniversary
Monthly plans require a credit card on file
Charges will be auto-deducted from your checking- or credit card account on file.
Monthly plans can be canceled with 7-days notice prior to next charge cycle as long as you are not within a commitment period.

Class packages have long expiration periods for your convenience. We want you to come and we never want you to lose money.
Single-class and 5-class packs expire 6 months after activation; 10-class and greater packs expire one year after activation
New Rider packages have different, clearly stated expirations
Monthly plans expire one month after activation.

Proof of eligibility is kindly required, i.e. driver's license, student ID, work badge

Policies